Welcome to Flower Delivery Hendon. These Terms & Conditions (“Terms”) set out the basis on which you may access and use our website for online flower delivery in Hendon and surrounding areas. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase, as they affect your legal rights and obligations. These Terms apply to all customers in Hendon and its neighbouring localities.
To order flowers through our online platform, you must follow the step-by-step process detailed on our website. We request that you provide complete and accurate information for recipient addresses, delivery dates, and any specific delivery instructions at the time of ordering.
Upon submitting your order, you will receive an on-screen confirmation summarising your selections and payment amount. An automated email acknowledging receipt of your order will then be sent to your provided email address. Please note, this acknowledgement does not constitute acceptance of your order.
Acceptance and formation of the contract between you and Flower Delivery Hendon occurs when you receive a further dispatch confirmation email from us. We reserve the right to decline your order prior to acceptance, for example if a product is unavailable, if there are issues with payment, or if we believe the order is fraudulent or does not comply with these Terms. In such cases, any payment already processed will be refunded promptly.
All orders are subject to availability. In the event that an item you ordered is temporarily or permanently unavailable, we will notify you promptly and may offer suitable substitutes of equal or greater value, or provide a full refund if preferred.
All prices displayed on our website for flower delivery in Hendon are listed in Pounds Sterling and include applicable taxes unless stated otherwise. Delivery charges, if any, will be shown separately at checkout prior to payment.
Accepted payment methods are outlined on our website and may include credit and debit cards, and other selected payment platforms. Payment must be made in full at the point of ordering. We do not process or dispatch any order until payment has cleared in full. Your financial information is handled securely in accordance with industry standards and our privacy policy. We do not retain card details after the completion of your transaction.
Should a payment fail or be declined by your card provider or our payment processor, your order will not be processed. Any queries in relation to payment or billing issues should be raised with us promptly to avoid delays to your flower delivery.
You may cancel or amend your order for flower delivery in Hendon up to 24 hours before the scheduled delivery date by contacting us through the means provided on our website. We will process a full refund if cancellation takes place within the permitted time frame. Cancellations submitted after this timeframe or after your order has entered preparation or dispatch cannot be guaranteed and are at our discretion, particularly for perishable goods such as fresh flowers.
If you wish to change delivery details or recipient information, please notify us promptly and we will make best efforts to accommodate any reasonable requests, provided your order has not yet been processed or dispatched. Amendments made less than 24 hours before delivery may not be possible, and we accept no liability for failed deliveries due to incorrect or incomplete information supplied by the customer.
For custom arrangements or special orders placed for events or large occasions, alternative cancellation or amendment conditions may apply and will be advised at the point of sale. Please refer to your specific order confirmation or consult with us directly for event-related orders.
Flower Delivery Hendon offers delivery to addresses in Hendon and the surrounding areas. Details provided on our website list the eligible locations and any specific conditions or surcharges applicable to areas beyond our standard delivery zones. We make every reasonable effort to deliver your order on your chosen date; however, delivery times are not guaranteed and may be affected by factors beyond our control, such as weather, traffic, or recipient unavailability.
It is your responsibility to provide accurate and accessible delivery information, including full postal address, contact number for the recipient, and any necessary access details. Where a recipient is unavailable at the delivery address, we may leave the flowers in a safe place, with a neighbour, or return them to our premises as per our standard procedures. We will attempt to notify you or the recipient of any failed deliveries and arrange redelivery where possible, but additional charges may apply.
Freshness is important to us. Our flowers are delivered in the best possible condition. If, for any reason, you are dissatisfied with the delivered flowers, please notify us within 24 hours of delivery, providing photographic evidence where applicable. We will investigate complaints on a case-by-case basis and may offer a replacement, partial refund, or other appropriate remedy depending on the circumstances.
Due to the perishable nature of our products, returns are not generally accepted unless there has been a demonstrable fault with the goods or their delivery. In such cases, please notify us as soon as possible, including details and evidence of the issue.
If flowers arrive damaged or significantly do not correspond to the description on our website (excluding reasonable substitutions), we will investigate the matter and, where appropriate, offer a replacement, alternative arrangement, or full/partial refund. Refunds are processed back to the original payment method within a reasonable period upon agreement of a resolution.
On occasions, specific flower varieties or packaging may be unavailable due to seasonal changes or high demand. We reserve the right to substitute flowers or components of equal or higher value and similar appearance without prior notice. We aim to maintain the overall style, theme, and value of your order. You will not be charged extra for substitutions. Should a major component be unavailable and a suitable substitute not be possible, we will contact you to discuss alternatives or offer a refund.
We take care to ensure all floral arrangements are prepared to high standards and delivered as requested. However, our liability for any claims arising from your use of our flower delivery service in Hendon, whether in contract, tort (including negligence), or otherwise, is limited to the value of the order in question.
We will not be liable for any indirect or consequential loss, including loss of profits, emotional distress, or special damages resulting from late deliveries, incorrect addresses, refusal of acceptance by the recipient, or events beyond our reasonable control such as strikes, natural disasters, or disruptions to transport.
Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, nor any other liability which may not lawfully be excluded.
When using our website for flower delivery services in Hendon, you agree not to misuse the platform for fraudulent, illegal, or unauthorised purposes. You must not attempt to gain unauthorised access to any part of the website or disrupt its functioning. Breach of these terms may result in immediate suspension of your account and/or legal action.
The content, images, and intellectual property on our website remain the property of Flower Delivery Hendon and may not be copied, reproduced, or used elsewhere without our written consent.
Your personal data is collected and processed in accordance with prevailing UK data protection legislation. We use your information strictly for order processing, delivery fulfilment, and customer communications relating to your flower delivery. Details of our privacy practices can be found in our Privacy Policy on this website.
We do not share your personal data with third parties except as necessary to fulfil your order or comply with legal obligations. You have the right to access, correct, or request deletion of your personal data at any time.
Occasionally, we may offer promotions or discount codes for flower delivery in Hendon. These offers are subject to specific terms and may not be combined with other promotions unless expressly permitted. We reserve the right to withdraw, amend, or restrict promotional offers at any time without notice.
These Terms & Conditions and any disputes arising from orders placed with Flower Delivery Hendon are governed by the laws of England and Wales. By using our service, you consent to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms is found to be invalid or unenforceable, the remainder will remain in full force and effect.
We may update or amend these Terms from time to time to comply with legal or operational requirements. The latest version will always be posted on our website and shall become effective immediately upon publication. We recommend that you review these Terms periodically to stay informed of any changes. Your continued use of our website and services constitutes acceptance of the updated Terms.
If you have queries about these Terms & Conditions or wish to provide feedback about Flower Delivery Hendon's online service covering Hendon and the surrounding areas, please contact our customer support team using the details provided on our website. We are committed to providing an excellent online flower delivery experience and will respond to your concerns as promptly as possible.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hendon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hendon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
