As a trusted local Hendon florist, Flower Delivery Hendon is committed to providing only the freshest flowers to our neighbours, both households and businesses. We take great pride in our quality and service, and your satisfaction is at the heart of everything we do.
Every bouquet and arrangement is carefully prepared and delivered to ensure maximum freshness and delight. In the rare instance that you are not fully satisfied, our clear and fair returns, refunds, and complaints policy is here to ensure a hassle-free resolution.
We understand that flowers are delicate, and occasionally there can be damage during transit despite our best efforts. If your delivery arrives with any signs of damage or significant wilting, please contact us as soon as possible after receipt.
To help us resolve the issue quickly, we may request a photo of the damaged flowers or packaging. This helps us improve our service and offer you the best possible solution.
Our fresh flowers guarantee means that every arrangement arriving in Hendon is designed to remain vibrant and fresh for at least 5 days from delivery, given proper care. Should your flowers not meet this standard, or if they seem to lose freshness within this window, please let us know promptly.
A few varieties of flowers are naturally more delicate, but every order is hand-checked before delivery to ensure peak condition.
Your satisfaction is our priority. In the unlikely event that your flowers arrive damaged or fail to meet our freshness standard within 5 days, we offer you the choice between a full refund or a replacement bouquet, delivered at no extra cost. Please notify us within 48 hours of receipt if there are concerns regarding damage or freshness.
We aim to process refunds and replacements swiftly, so you can enjoy your flowers or receive a prompt resolution. Your original payment method will be used for refunds, and replacements are scheduled at your earliest convenience.
We hope every flower delivery brings joy, but if for any reason you wish to make a complaint, we are committed to listening and resolving it as quickly as possible. To start the process, contact our team with your order details and a description of the issue. We value your feedback, as it ensures we continue to deliver the service our Hendon customers expect.
Each complaint is treated with care and attention. You can expect an initial response within one business day, and we aim to resolve all issues fairly, keeping you informed throughout.
Flower Delivery Hendon is proud to serve the local community, helping both households and businesses celebrate life’s special moments with fresh, beautiful flowers. Our returns, refunds, and complaints policies are designed to ensure your complete confidence in choosing us time and again.
Thank you for allowing us to bring fresh flowers and happiness to Hendon homes and workplaces. Your satisfaction is our guarantee.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
